We are currently experiencing another world shift with the advance of AI technology. It’s not the first and certainly not the last impactful invention. For example, the industrial revolution and the expansion of automation over the last century changed how manufacturing works and how people perceived jobs. Another major shift occurred with the invention of the Internet, making the world smaller and allowing businesses to easily communicate with customers globally.
New technologies will always impact how companies manage their business processes, and changes happen even faster with new software developments designed to solve the specific needs of each business. Just as companies have integrated their daily operations with business management software, AI in business is quickly becoming part of daily routines. However, it’s important to distinguish between process knowledge your business can rely on AI and software for, and what should be readily known by your team.
This is where the question “Do you know your company’s business processes?” becomes essential. To select the right tools that help your company become more productive, you need to understand each step required to deliver your product or service. You may have long-term employees who know exactly what they are doing, but can they train new employees quickly and efficiently? In other words, do you have an easy way to share process knowledge within your organization?
Recently, companies have increasingly relied on AI in business to generate documents like standard procedures and operational instructions. These can be helpful for passing ISO audits and making your company appear more organized, but how many of those business processes are actually executed as described? More importantly, when a new employee reads these instructions, do they make sense, or do they seem like a lot of meaningless words?
Knowing your company’s business processes goes beyond describing routines or identifying who is responsible for certain tasks. It’s about understanding how one task affects another, how information flows through the organization, and how decisions are made along the way. In summary, it’s knowing how a customer request becomes customer satisfaction, and everything in between. It’s not about bureaucracy; it’s about clarity.
A company that understands the power of process knowledge is set for success. The best way to achieve clarity and workflow optimization while reducing bureaucracy is by using reliable business management software that helps operations flow between steps, keeping information available and clear where needed. At Nengatu, we focus on making the journey from customer requests to customer satisfaction easy for your team while providing robust insights that help your company become more efficient. Integrating communication between steps within the software is key to reducing paperwork and wasted time.