In the previous article, we explored how actual time data is often a source of ERP frustrations and how Nengatu is changing the game by improving your business data tracking without extra cost. In this article, we will focus on another type of data that ERPs need to track: operational data.
Operational data supports daily operations and smaller tasks, enabling quick decisions and keeping overall operations under control. For example, sales order status is essential to keep your customers informed about when to expect their product. It can help identify delays and allow your team to take preventative actions to resolve any issues. A work order status (or service order status on some ERPs) keeps your operations manager informed about production status and allows for quick response when something is wrong.
This type of data is beneficial, yet many organizations don’t keep their operational data up to date. To compensate for the lack of accurate information, these organizations rely on frequent meetings where multiple employees share their status and what is planned for that day or week. Meetings are great for aligning information, but they miss an important part of registering what is done and what will be done. This usually results in managers running around during the day to confirm what is going on before making important decisions. Who hasn't spent an hour trying to figure out where that order is your boss or customer asked you about?
At Nengatu, we use automation and workflows, like other modern applications, to keep status and other important operational data up to date. However, Nengatu has an integrated system that solves all usability problems. When executing a task or performing a certain operation, it triggers some behind-the-scenes automation that executes some updates where needed. This reduces the need for manual updates, although they can still be done manually as well.
Actual time data is one of the key entry points for the operational data. It triggers a series of actions that keep your system up to date without extra input. It reflects the overall work order status, giving you real-time information to make decisions. This is the power of a fully integrated ERP system designed for small and medium enterprises.
While Nengatu isn't the only ERP solution available, we focus on an integrated solution that eliminates usability problems.